Laptop OS crashes when I try to update bios

[AbdurRehmanReha]

I started receiving OS crashes randomly it gave me the same issue System service exception acpi.sys. I tried contacting with windows support they ask me to check my hard drive health which was normal. they ask me to check if there are any drivers updates available from manufacturer. I checked and BIOS update was available it wasn't recommend but was available(F.37 is my current version and F.38 REV A was available version) Windows support said to me install that update and check if error persist when i tried to install bios it crashes windows with error "System service Exception     what failed:  amigendrv64.sys " i tried to contact Windows support they are saying it is manufacturers driver issue I have to contact them and I tried to find online solution and didn't found this error anywhere, there was error of bios update "amifldrv64.sys" i tried its solution but it didn't worked. And one more strange thing i encounter was in one of article that was telling how to solve amifldrv64.sys error they suggested to uninstall network driver and then try i tried to uninstall Wi-Fi and Bluetooth driver but as soon as i refresh (click scan for hardware changes) the drivers are there and not uninstalled. And i also noticed that my laptop is getting heated up more than normal. i tried reinstalling windows and didn't resolved the issue.
Plz help it is very irritating as you are working and OS crashes.

[Rainbow23]

Hi @AbdurRehmanReha,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AbdurRehmanReha]

Thanks for your assistance.

But i had already tried to update it from HP support assistant same thing happed one time it froze the laptop i had to force restart computer and on other try it crashed the laptop with same error amigendrv.sys error.

I think there is problem in the driver not in my laptop (in this case) as today i borrowed my friend laptop to make bootable USB with bios in it but when i tried to run driver file on his laptop it also froze. Now i know that there is issue with the bios driver. Is there any way i can request HP to update the driver. 

Second my main issue is that laptop give me error system service exception acpi.sys.
As i was updating bios because of that issue. Can you suggest what could be the problem. Some key points are. 

• i reinstalled windows, suspecting corrupt files or virus.
• windows support suggested it could be hard drive issue, but its results were ok. 
• support said to check for driver update, but update is corrupted.

I suspect it might be my hard drive issue, but results are coming ok can you suggest any good software that give accurate results.

Hoping for your reply.

[Rainbow23 · Accepted solution]

Hi @AbdurRehmanReha,

Welcome to HP Support Community. 
  

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AbdurRehmanReha]

Thanks for your time I will visit nearest HP service center as soon as possible.