• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-20-2020 12:04 PM

HP Recommended
Product: HP Spectre x360 Convertible 15-bl1XX
Operating System: Microsoft Windows 10 (64-bit)

Product Name: HP Spectre x360 Convertible 15-bl112dx

Windows Version:  10.0.18363 Build 18363

 

After HP Support Assistant updated my BIOS to version F.42 and Windows Update  my laptop is now having these issues:

1. Random restarts which drains my battery.

2. Restarts even the Shut Down button is clicked that makes my laptop stay on all the time until my battery drains

3. Turning on by itself

4. Uniform horizontal white lines on my screen and these lines are also visible on BIOS setup screen.

5. Event viewer showing Kernel power error.

 

The issues above continue to exists even after HP Recovery Manager Factory Reset(delete all files).

I tried to Recover BIOS links but it did not work.

 

Question:

1. How to fix this?

2. I am out of warranty for this premium laptop and it is not a good thing that  and everytime HP Support  Assistant and Windows Update will keep updating my laptop, issues like these happens. Is there any product recall caused by these updates?Kernell Error.jpg

 

 

1 REPLY 1

‎09-13-2020 09:30 AM

HP Recommended

Hi, Please update it to the latest BIOS and It will resolve the issue. or you can downgrade the BIOS

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->