Laptop Shuts Down Despite Power Option for Not Shutting Down

[Paul_Gary]

My laptop  shuts itself down whenever I close the lid. I have a dual monitor which should remain on when the lid is closed.  This previously worked but now is inoeprative. This started in Windows 11 but did not occur in Windows 10.

The power options for closing the lid are set to 'Do NOTHING"  when plugged in. How can I fix this? II have to restart all my apps again when I open it back up.

[ub6424]

Hello @Paul_Gary 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before I can say anything ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Paul_Gary]

[content removed]

[ub6424]

Hello @Paul_Gary 

if serial number, device id, UUID, System Board CT Number is displayed, please blur

[Paul_M46]

OS Name: Microsoft Windows 10 Home

Version 10.0.19045 Build 19045

System Model Omen HP Laptop PC 15-dh0000

System SKU 8VM73AV

BIOS Version Date: AMI F.37, 7/22/2022

I have also modified the Group Power Management Policy to DO Nothing when power is plugged in.  The system still shuts down.

[ub6424]

Hello @Paul_Gary / @Paul_M46 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.38 Rev.A

32.1 MB

Nov 9, 2022

Download

Fix and enhancements:

- Provides improved security.

- Provides improved system stability.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Let Windows install <Optional updates> ( including drivers )

What Are Windows Optional Updates, and How Do You Install Them?

See section <How to Find and Install Windows Optional Updates>

(6) Run <Windows Optional Updates>, everything that comes should be installed

(7) Restart Windows

(8) Test your notebook

(9) Please report your results

[Paul_M46]

a local computer repair technician botched the installation of Windows 11.  The desktop layout was Windows 11 but the system information indicated it was Windows 10 Home.  I updated the laptopr to Windows 11 with a full reinstall.  The lid closure works now the way it was supposed to.  Thank you.

[ub6424]

Hello @Paul_M46 / @Paul_Gary 

You did a great job.

Good luck