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Message 1 of 2
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Laptop Shutting Off Randomly/Weird Colors in Search Engines

HP Recommended
HP Pavilion x360
Microsoft Windows 10 (32-bit)

My warranty expired a couple of weeks ago so of course now I'm having incredible issues with this laptop. My laptop keeps restarting randomly. I've tried disabling the automatic restart option and that does not help. My computer is not overheating. What is going on?

 

Also these weird colors starting showing up when I see pictures or videos, or search Google. I'm not sure if they're connected but they started at the same time:

 

Weird HP computer thing.PNG

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@MEAGHANMORRIS7, Welcome to the HP Support Community!

 

Request you the following list describes some causes of excessive heat & Laptop Shutting Off Randomly/Weird Colors in Search Engine

  • Dust inside the laptop.  
  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  
  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  
  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  ( Make sure Power adaptor connected to notebook )

Step 4: Using HP CoolSense technology  

Step  5: Update the Windows 

Step  6:Update Drivers from HP Support Assistance 

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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