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‎08-04-2016 11:26 PM

HP Recommended

I am happy to say that @E-roq's last suggestion, to perform the HP System Recovery, worked!!!!!  Thanks to @Tardis40 for the first attempt to rescue me!  Although the first suggestion to reset the computer wasn't successful, I still really appreciate the HP Techies for trying and eventually getting me into my computer.

 

Next time, I will take greater precautions when purchasing a display model anything, especially an electronic device!

 

So again, thank you @E-roq and @Tardis40!!!!  I am one happy lady!!!!!!!

 

Thanks HP support site!!!!!  

 

SUCCESS.......:smileyhappy:

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‎09-23-2016 09:34 AM

HP Recommended

My  all in one PC (22-2012na) has the same problem but attempts to reinstal Windows or do a factory reset fail and the computer hangs before completion.  I've run all the diagnostic tests (6 hours) and apparently all is well with all systems.

 

However since doing this all I get at switch on is the HP screen - time and time again.

 

How do I recover use of this PC?

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‎10-01-2016 07:01 AM

HP Recommended
Sorry, that I responded the wrong way a while ago. You've been a great help! Below is what I posted in August:

I am happy to say that @E-roq's last suggestion, to perform the HP System Recovery, worked!!!!! Thanks to @Tardis40 for the first attempt to rescue me! Although the first suggestion to reset the computer wasn't successful, I still really appreciate the HP Techies for trying and eventually getting me into my computer.

Next time, I will take greater precautions when purchasing a display model anything, especially an electronic device!

So again, thank you @E-roq and @Tardis40!!!! I am one happy lady!!!!!!!

Thanks HP support site!!!!!

SUCCESS.......Smiley Happy
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‎03-21-2017 05:12 AM

HP Recommended
I have the same problem I had a virus when I tried to reset to an earlier date it got stuck with an error I fixed that by doing a factory reset and now I'm in this eternal loop of hp with the busy dot thing flashes 3 times then it says preparing windows it stays at 64 percent been two days now then it restarts computer and continues to do it again I tried hard reset still there I tried f11 for computer reset to factory nothing comes up and it's still looping HELP ME
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‎01-05-2018 01:22 AM

HP Recommended

The problem remain even after system restore. 

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‎01-05-2018 01:38 AM

HP Recommended

Hi, After following all the onscreen instructions to complete the recovery using Reset Your PC, the Laptop again tries to install the OS and gets stuck in  a loop at 64%.

The problem did not get resolved. Kindly suggest any other way out.

Thanks

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‎12-17-2018 07:51 PM

HP Recommended

how long does this usually take? 

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