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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Laptop Stuck in Continuous Factory Reset Loop
Create an account on the HP Community to personalize your profile and ask a question
08-04-2016 11:26 PM
I am happy to say that @E-roq's last suggestion, to perform the HP System Recovery, worked!!!!! Thanks to @Tardis40 for the first attempt to rescue me! Although the first suggestion to reset the computer wasn't successful, I still really appreciate the HP Techies for trying and eventually getting me into my computer.
Next time, I will take greater precautions when purchasing a display model anything, especially an electronic device!
So again, thank you @E-roq and @Tardis40!!!! I am one happy lady!!!!!!!
Thanks HP support site!!!!!
SUCCESS.......:smileyhappy:
09-23-2016 09:34 AM
My all in one PC (22-2012na) has the same problem but attempts to reinstal Windows or do a factory reset fail and the computer hangs before completion. I've run all the diagnostic tests (6 hours) and apparently all is well with all systems.
However since doing this all I get at switch on is the HP screen - time and time again.
How do I recover use of this PC?
10-01-2016 07:01 AM
I am happy to say that @E-roq's last suggestion, to perform the HP System Recovery, worked!!!!! Thanks to @Tardis40 for the first attempt to rescue me! Although the first suggestion to reset the computer wasn't successful, I still really appreciate the HP Techies for trying and eventually getting me into my computer.
Next time, I will take greater precautions when purchasing a display model anything, especially an electronic device!
So again, thank you @E-roq and @Tardis40!!!! I am one happy lady!!!!!!!
Thanks HP support site!!!!!
SUCCESS.......Smiley Happy
03-21-2017 05:12 AM
01-05-2018 01:38 AM
Hi, After following all the onscreen instructions to complete the recovery using Reset Your PC, the Laptop again tries to install the OS and gets stuck in a loop at 64%.
The problem did not get resolved. Kindly suggest any other way out.
Thanks
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