Laptop Stuck on boot loop

[Moises7]

I’ve been having problems on my HP notebook for awhile now i just gave up and am trying again but this time asking her. So my laptop does turn on and loads up to language screen but after that i don’t get the continue prompt not the restart prompt. I only have turn off or troubleshoot repair. I’ve tried all troubleshoot repair functions and nothing works. Ive tried watching youtube videos and nothing works. I cant get through this boot loop is it time for me to get a new laptop? i just want to know what’s wrong with it and why it doesn’t want to load up. An important side note is that i already factory reset it once to see if that would fix the issue but it continued that why i speculate why i don’t have that option anymore.

[Nirvana_95]

Hi @Moises7 

Welcome to the HP Support Community. I see that you are facing issues with your HP system. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!