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Locked

‎09-30-2022 02:23 PM

HP Recommended
Product: HP ENVY x360 - 13-ag0502sa

Hi, I was on my laptop a couple of days ago when the screen went black and then upon restarting the laptop, all my documents have been wiped, but my email is still attached as administrator and still asking for my pin to access the laptop. 

Does anyone know why this has happened and if there is any way of getting it back to the way it was?

Many thanks, Amy.

Category:
1 REPLY 1

‎09-30-2022 02:33 PM

HP Recommended

Hi,



Thank you for visiting the HP Support Community.



In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.



According to the Community's Rules of Participation:



4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.



Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.



Regards. Stay safe.

I work on behalf of HP.
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