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Message 1 of 3
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Laptop automatically shuts down and restarts again

HP Recommended
Pavilion E3B57PA#ACJ
Microsoft Windows 10 (32-bit)

My laptop says: your pc ran into a problem and needed to restart. We are just collecting some error info, and then we'll restart for you.  

 

For more information about this issue and possible fixes, visit http://www.windows.com/stopcode

 

If you call a support person, give them this info:

Stop Code: THREAD STUCK IN DEVICE DRIVER

 

what i have to do ?

2 REPLIES 2
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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@DSVS94, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue. I'd recommend you follow the steps from the document HP PCs - Error Messages Display on a Blue Screen to further isolate and fix the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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HP Support Agent
HP Support Agent
12,982 12,959 1,016 982
Message 3 of 3
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HP Recommended

@DSVS94

 

Thanks for replying!

 

This is in response to your private message.

 

I'd further suggest you perform a system recovery to resolve the issue. Refer to the document HP Consumer PCs - Using the HP Cloud Recovery Tool for instructions.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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