Laptop became slow and lagging after HP Extension updates installed.

[EliteZ]

Hey There,

Greetings!

My Zbook 14u G5 received and installed an updated detected from Microsoft this morning, named HP Development Company. L.P - Extension - 8.0.14.1.

After this one was installed, the CPU utilization is always in 25% - 30% high with a process named "System", pretty sure I didn't have this issue before this updates installed.

Tried to uninstall this updates but seems Windows doesn't let me do it.

Any comments or answer is appreciated.

Regards,

ZHu

[reykada · Accepted solution]

Hi

There is the same issue on my HP ZBook 15u G5.

It caused by "ntoskrnl.exe PsReturnProcessNonPagedPoolQuota" thread.

I was able to solve this problem by installing the following drivers from HP Customer Support - Software and Driver Downloads:

1. Intel Chipset Installation Utility Version:10.1.18243.8188 Rev.S

2. Intel Dynamic Platform and Thermal Framework Driver Version:8.5.10103.7263 Rev.A

After rebooting the "system" process loads the CPU under 1%.

I hope it can help.

Regards,

Andrey.