Laptop boot issue

[IT_WinSec]

Hello,

As the sympsons say and as confirmed by the above results, your hard disk drive is failing. "Not installed" as a results means the diagnostics cannot detect a disk installed/present. Therefore, if a disk is really present inside the PC, your hard disk is failing. The sympoms of inconsistent installation, slowness, not responding device, etc may also be a symptom of a hardware failure.

Since this is faulty HDD/hardware component, you will need to replace the drive.

Here are your options on fixing the problem:

1) If your computer is still under warranty, please contact HP Support and inform them. They will work with you about the way to replace the faulty component. You are entitled to free in-warranty replacement. Contact HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/contact-hp

2) If your computer is with warranty period expired, you will need to replace the faulty HDD - buy new one on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

*  You may also choose to replace the faulty hard disk drive (HDD) with a Solid State Drive due to the following reasons:

>> https://www.computerhope.com/issues/ch001396.htm

You need HDDor SSD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity. If you choose to use an HDD, I recommend you consider HDDs with RPM 7200 as they as slightly faster, 5400 RPM is slower >> https://www.computerhope.com/jargon/r/rpm.htm

*** How to replace the faulty HDD with new HDD:  please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model. 

Here is the service manual for your model

>> http://h10032.www1.hp.com/ctg/Manual/c03591281

page 52/60

If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

3) Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another.

Please, let me know how it goes and do post back if you need assistance. Looking forward to your feeback/reply.