• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-20-2022 01:34 AM

HP Recommended

Hello, I have gotten yesterday an old HP Elitebook 8440p from my IT Admin, he has bought it in 2010 and it was last touched in 2013 until now, it is from my Swedish municipality that was meant to be for students or the school staff, anyways I saw that the BIOS Was locked, I opened up the keyboard and saw the CMOS, I disconnected it and left it for 10 minutes disconnected, then I reconnected everything and after getting to boot up the computer, it was stuck at the hp startup logo and for some reason my municipalities name was at the boot?? Anyways then a screen popped up and said "Cmos reset detected, please press ENTER to restart" before I even had time to read what it said, it instantly rebooted and screen was blank, now everytime I reboot the laptop it gives me a blank screen however the fans are running and the keyboard light up, and for your information, the battery is broken so it only works when connected to charger

 

Does anyone know a solution? I would be extremely thankful, thanks!

3 REPLIES 3

‎08-20-2022 06:04 AM

HP Recommended

Many times when a situation like that happens and the CMOS is reset, it also needs to be set to defaults.  In order to get into the BIOS, try this to get a pop-up menu then you can also run the Diagnostics routine, but that same pop-up menu will give you a way to enter the setup menu and reset the BIOS to defaults.  If the BIOS is still locked, then we are not allowed to help with passwords.  Talk to the IT Admin staff from the Swedish municipality for the password. 

Running the Diagnostics will show you if anything has failed or been corrupted while it was sitting unused for so long.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎08-20-2022 10:24 AM

HP Recommended

Yes, the laptop is not working still, all I want is that the screen isn't blank but nothing is working

Was this reply helpful? Yes No

‎08-21-2022 04:03 AM

HP Recommended

If you are stating that the process to enter the BIOS, as I described in the post above,  did not produce any results, then I am afraid you need to seek help with an "in person" visit to a repair tech.  Start with a local shop where you can talk and show them the problem and get an estimate for a repair.

I suspect the cost will out weigh the value of the laptop.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.