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‎08-09-2019 01:34 PM

HP Recommended

Hi,

I have a HP 15-ba010AX for like 2 years now but recently it started giving me bsod (atikmpag.sys video tdr failed) every 5~10 minutes using it started a few months ago when my game crashed and froze the pc

I tried ddu the graphic card (it didn't work)

I tried to live boot lubuntu and it hung at grub and said amd igfxring pull failed 

I tried to format the pc amd reinstalling windows all to no avail

This problem is buggering me for like a few months now

And now recently it won't even boot from windows 10 recovery disk

 

 

 

1 REPLY 1

‎08-12-2019 02:39 PM

HP Recommended

@Raspberrynani

Thank you for posting on HP Support Community.

 

I appreciate your efforts to try and resolve the issue. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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