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You need to determine if the disk is bad or if it is simply corrupted and needs a startup repair.

 

Since startup repair failed please get down to the restore point below


Turn the power on and tap the ESC key to get into the diagnostics menu. Press F2 to run the UEFI diagnostics. Can you pass the memory and disk test? Do not allow any updates or repairs if disk or memory fail, especially a BIOS update.

If you can pass the memory and disk test then you need to do a startup repair.
If just the disk test fails then the disk needs to be replaced. If under warranty and no backup then you might want to request the original disk be returned so you can extract important files.


To do a startup repair you need boot into windows recovery mode. First read this article about safe mode.
Skip down to 'Enter safe mode from outside windows'. If f11 does not get you into system recovery then try turning the power on and off three or more times in a row.
When you get to advanced options select 'Startup Repair'


BeemerBiker_0-1721483419851.png

 



If the startup repair fails then try the restore point.

This video describes how to use a restore point. Ignore that it shows windows working. Clicking on "System restore" will bring up the list of restore points similar to what is in the below video.
https://www.youtube.com/watch?v=sixGAIiPTlE

Please provide the Product ID or exact model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.


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