Laptop charging and automatic repair issues

[Alicia34]

Hello. My laptop has been in automatic repair mode for the 3rd time. I lost everything I had in and even after repair, I  can't still use it.  It displays recovery/your pc need to be repaired.  Can someone help me please?

[Gaya1239]

Hi @Alicia34 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your laptop is facing persistent boot and recovery issues, possibly due to system file corruption, hard drive problems, or underlying Windows installation errors. Here are steps you can try to resolve the issue:

Run Startup Repair from Windows Recovery Environment (WinRE):

• Restart the laptop, and as it boots up, press and hold the power button to force it off once it reaches the logo screen. Repeat this 2-3 times until you see the "Preparing Automatic Repair" message.
• When in the Windows Recovery Environment (WinRE), select Troubleshoot > Advanced Options > Startup Repair and let it attempt to fix any startup issues.

Use Command Prompt to Repair System Files:

• If Startup Repair doesn’t help, go back to WinRE and select Troubleshoot > Advanced Options > Command Prompt.
• In Command Prompt, run these commands to scan for corrupt files and attempt repairs: sfc /scannow
  chkdsk /r c:
   
• The sfc command checks for corrupted system files, and chkdsk scans your disk for errors. Let both commands complete, which may take some time.

Try a System Restore (if available):

• If you have restore points enabled, select Troubleshoot > Advanced Options > System Restore from the WinRE menu, then select a restore point from before the issues began.

Consider Resetting the PC (last resort):

• From WinRE, select Troubleshoot > Reset this PC and choose to keep your files if possible. This will reinstall Windows but may resolve persistent software-related issues.

Refer to this document: HP ENVY 6055e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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