Laptop charging problem

[ssshhai]

Why does my laptop only starts charging after I restart or shut it down? When I plugged it in while using, it won't start unless I power it off first

[Nal_NR]

Hi @ssshhai,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Before diving into solutions, it’s helpful to understand the potential causes of charging issues. The three most common culprits are:

• Power cord problems
• Software/driver issues
• Declining battery health

Let’s look at each of these in more detail:

Power cord issues

Constantly plugging and unplugging your laptop charger, wrapping the cord for travel, or accidentally yanking on it can damage the delicate wiring over time. Key components that can fail include:

• The AC adapter
• The cord connecting the adapter to the wall outlet
• The cord connecting the adapter to your laptop
• The charging port on your laptop

Any weak point in this chain can prevent power from reaching your battery.

Click here for further assistance. Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[ssshhai]

is it possible when I literally just bought it last week? and can it apply when i am using roblox? since it does that whe  i play valo and roblox

[Nal_NR]

Hi @ssshhai ,

Thank you for performing the recommended steps, I see that it has not helped. 

To get more details on that, I recommend you contact phone support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.