Laptop dead after electric shock

[Anna391]

Hi,

this weekend, we were watching a movie on my Gaming Pavillion Laptop. It was attached to its original HP charger. When my boyfriend touched the laptop to press pause, he recieved an audible electric shock and the laptop went off.

It is impossible to start it, no lifesigns, the power LED next to the charger wont work. I've tested the charger on my work HP laptop - charger works fine so I think the laptop is dead.

Any ideas?

The laptop was bought in Jan 2020.

Thank you!

[WAWood · Accepted solution]

@Anna391 

From your description, sounds like it got "fried" -- but it should not have shocked anyone because it's supposed to be grounded through the power cord.

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck

[Anna391]

Thank you, your reply was very helpful! Since there is no chance of rebooting the laptop (dead), I will try to find someone who will take a look at it.

Thanks again!