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‎12-17-2020 01:12 PM - edited ‎12-17-2020 01:16 PM

HP Recommended
Product: HP Notebook 15-ay542tu
Operating System: Microsoft Windows 10 (64-bit)

I bought a new genuine HP laptop battery (HS04) for my Notebook 15-ay542tu. I charged the new battery for almost 3 hours, but it got stuck at 85% and after i restarted my laptop for 2 or 3 times, updated the bios, reinstalled the battery drivers and used the UEFI diagnostic tool it increased to 90% then again got stuck. If you unplug the adapter charger the laptop shuts down  immediately. 

 

Windows Specifications:

  • Windows 10 Pro
  • 1909
  • 18363.1171

These are my laptop details.

4 REPLIES 4

‎12-17-2020 01:23 PM

HP Recommended

Your description is of a bad battery.

 

I do hope you purchased one with a one year warranty.

 

Contact the vendor and request an RMA for a replacement unit.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-17-2020 01:29 PM

HP Recommended

Ok, I understand that the battery is bad. But I bought the battery yesterday and it still retains the charge i.e. 90% before  and after unplugging and plugging it to the laptop.

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‎12-17-2020 04:09 PM

HP Recommended
@RajeshwarBoyina wrote:

Ok, I understand that the battery is bad. But I bought the battery yesterday and it still retains the charge i.e. 90% before  and after unplugging and plugging it to the laptop.

How do you ascertain that? A new battery should charge to 100%, otherwise there is a problem.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-17-2020 11:28 PM

HP Recommended

So sad! Is there battery problem?

Techsevi
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