Laptop dies after unplugging

RajeshwarBoyina · ‎12-17-2020

I bought a new genuine HP laptop battery (HS04) for my Notebook 15-ay542tu. I charged the new battery for almost 3 hours, but it got stuck at 85% and after i restarted my laptop for 2 or 3 times, updated the bios, reinstalled the battery drivers and used the UEFI diagnostic tool it increased to 90% then again got stuck. If you unplug the adapter charger the laptop shuts down immediately.

Windows Specifications:

Windows 10 Pro
1909
18363.1171

These are my laptop details.

erico · ‎12-17-2020

Your description is of a bad battery.

I do hope you purchased one with a one year warranty.

Contact the vendor and request an RMA for a replacement unit.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

RajeshwarBoyina · ‎12-17-2020

Ok, I understand that the battery is bad. But I bought the battery yesterday and it still retains the charge i.e. 90% before and after unplugging and plugging it to the laptop.

erico · ‎12-17-2020

@RajeshwarBoyina wrote:
Ok, I understand that the battery is bad. But I bought the battery yesterday and it still retains the charge i.e. 90% before and after unplugging and plugging it to the laptop.

How do you ascertain that? A new battery should charge to 100%, otherwise there is a problem.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

techsevi · ‎12-17-2020

So sad! Is there battery problem?

Techsevi

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