cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 1 0 0
Message 1 of 4
181
Flag Post

Laptop does not startup to windows

HP Recommended
Hp pavilion gaming laptop
Microsoft Windows 10 (64-bit)

My hp pavilion gaming laptop was left on all night and when I got up to use it it froze, so I decided to try shutting it down and turning it back on, and it did not start up correctly. It goes the the troubleshoot page before startup and none of the options work. Does anyone else have this problem or knows how to fix it?

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
16,121 16,081 683 751
Message 2 of 4
Flag Post
HP Recommended

@Caleb7

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

This happened after shutting down the laptop.

 

And I have not done any modifications to the internal hardware.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
16,121 16,081 683 751
Message 4 of 4
Flag Post
HP Recommended

@Caleb7

Thank you for posting back. 

  • Have you tried the suggested troubleshooting steps?
  • Is everything working fine, or would you require any further assistance? 

Keep me posted!

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation