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‎04-19-2021 02:01 AM

HP Recommended

Hi! 

my mother in laws laptop for a few months when it shuts down says windows preparing automatic update and gets to 30% and then says could not update. This is a long process too. When I’ve gone into the software centre and try updating windows 10 1909 this doesn’t seem to update. Does anyone know what to do?

3 REPLIES 3

‎04-19-2021 06:28 PM

HP Recommended

@Rhys98 

We need to know the model number of the laptop and the version of Windows 10 it currently is running.


To find out the latter, enter "winver" (without the quotes) into the Search area and report back what the window shows.



I am a volunteer and I do not work for, nor represent, HP
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‎04-22-2021 01:43 AM

HP Recommended
@WAWood Thanks for the reply. The model is Model 15-da0511sa and windows is version 1909 Thanks
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‎04-22-2021 01:44 AM

HP Recommended
@WAWood Thanks for the reply. The model is Model 15-da0511sa and windows is version 1909 Thanks
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