Laptop doesn't close/shutdown: keep restarting

[zambefran]

Just started using the new notebook. 

I doesn't shutdown/suspend but always restart and stay up till consuming the battery.

Anyopne has a suggestion?

In internet I see this could be because a task could not close properly, but I do not know how to check that.

Any suggestion/recommendation is welcome.

Thank you,

Francesco.

[praveen196]

@zambefran Welcome to HP Community!

I understand that the laptop will not shut down.

Please perform the below steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

If the issue still persists, please refer to the below link to troubleshoot the issue.

https://windowsreport.com/laptop-wont-shutdown-windows-10/

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions.

Keep us posted,

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