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‎02-19-2021 01:26 AM - edited ‎02-19-2021 03:49 AM

HP Recommended
Product: HP Notebook - 15-ay503tu
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a HP Notebook - 15-ay503tu. For a few months, I had been having issues with slowing down of the laptop due to Windows Defender over zealously scanning files / folders etc. It was so bad that at times, the laptop reacted to clicks only after about a minute or so. I installed Kaspersky Free  Antivirus hoping it would help with a smoother performance and that the laptop would be less sluggish 

 

While the installation went smooth, on the recommended restart, the laptop just doesn't start anymore. It tries a few times to start, gives up and ends up forever on the Preparing Automatic Repair screen. I am clueless what I could do next. Below are the things I have tried so far,

 

1. Force Power On / Off

2. Tried recovering from my Recovery USB - Results in a blank screen

3. Tried the F11 Recovery option - Stuck forever at 'Please Wait'

 

Any ideas how I could work around this issue? Thanks

 

 

1 REPLY 1

‎02-19-2021 11:56 AM

HP Recommended

https://www.youtube.com/watch?v=14GKIpGPNRM&t=8s

Try diagnostics on the hard drive in particular, it could be failing. 

You could leave it overnight on the preparing repair screen. 

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