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‎02-19-2021 01:26 AM - edited ‎02-19-2021 03:49 AM

HP Recommended
Product: HP Notebook - 15-ay503tu
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a HP Notebook - 15-ay503tu. For a few months, I had been having issues with slowing down of the laptop due to Windows Defender over zealously scanning files / folders etc. It was so bad that at times, the laptop reacted to clicks only after about a minute or so. I installed Kaspersky Free  Antivirus hoping it would help with a smoother performance and that the laptop would be less sluggish 

 

While the installation went smooth, on the recommended restart, the laptop just doesn't start anymore. It tries a few times to start, gives up and ends up forever on the Preparing Automatic Repair screen. I am clueless what I could do next. Below are the things I have tried so far,

 

1. Force Power On / Off

2. Tried recovering from my Recovery USB - Results in a blank screen

3. Tried the F11 Recovery option - Stuck forever at 'Please Wait'

 

Any ideas how I could work around this issue? Thanks

 

 

1 REPLY 1

‎02-19-2021 11:56 AM

HP Recommended

https://www.youtube.com/watch?v=14GKIpGPNRM&t=8s

Try diagnostics on the hard drive in particular, it could be failing. 

You could leave it overnight on the preparing repair screen. 

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM&t=8s
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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