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ErickFrank
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Message 1 of 2
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HP Recommended

Laptop doesnt import phptos, itunes, cd, dvd

Example: Pavilion 65XX
Microsoft Windows 10 (32-bit)

Unable to download photos of my iphone. 

Does not install itunes

 No cd playi

 cds nor dvd

It worked

3 months after I bought it. 

After that complety useless

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Message 2 of 2
46
Flag Post
HP Recommended

Laptop doesnt import phptos, itunes, cd, dvd

@ErickFrank 

Have no experience with Apple products, so I can not advise you regarding importing photos from your iPhone or your problems with iTunes.  You would have to post on the Apple Support forums for assistance with those.

 

But the other stuff should be working.

 

You should not be having problems like this with a new PC!


You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.


While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

You can also try contacting Tech Support directly using 1 (800) 474-6836.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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