• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion
Microsoft Windows 10 (64-bit)

Some time my pc starts up it says preparing automatic repair then the it look like it’s about to load the ithe ring of dots freeze and stay frozen and if it does load random error appear that either freeze all together or it stats a loop where the same thing keeps happening. I’ve even reset my who laptop multiple times and at first it was random errors every now an them now I can’t even turn my pc on.

9 REPLIES 9
HP Recommended

Have you run any Diagnostics during all of this? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

HP Recommended

No, as soon as it turns on it automatic repairs and pressing Esc cancels it then then it starts to actually load and when I press Esc again it freezes all together.

HP Recommended

Ok so I change a start up setting and my laptop turn on an I was able to use it for a couple of minutes before a system thread exception not handled stop code appeared and now when it boots up it loads with the dots spinning and they freeze the whole screen.

HP Recommended

Ok so I change a start up setting and disabled automatic restart on system failure and my laptop turn on an I was able to use it for a couple of minutes before a system thread exception not handled stop code appeared and now when it boots up it loads with the dots spinning and they freeze the whole screen. Then after turning it off and on again I have to repeat this process to be able to use it. Any solutions?

HP Recommended

I believe your hard drive is failing and will have to be replaced. That is why I hoped you could get into System Diagnostics to test it.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

HP Recommended

How do you check system diagnostic 

HP Recommended

I did a test and it says memory quick check failed what should I do

HP Recommended

@NasTheOne wrote:

I did a test and it says memory quick check failed what should I do


As was stated before, buy a new hard drive.

 

.

HP Recommended

If Diagnostics reports memory check failure -you have a bad stick of memory.

If it reports DST failure - you have a bad hard drive.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.