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Message 1 of 2
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Laptop fan does not turn off after shutdown. Must press and hold Power button for several seconds.

HP Recommended
HP Pavilion 13-a000 x360 Convertible PC
Microsoft Windows 10 (64-bit)

The fan does not turn off after shutdown. Even waiting for hours. Drains battery.
I must press and hold in Power button several seconds to make the fan turn off.
Is there a firmware or software fix?
Otherwise, the computer works well.

HP Pavilion 13-a000 x360 Convertible PC
Intel I5
Product Number: G6T65UA
Model: 13-a013cl
PN: G6T65UA#ABA
contains Qualcomm Atheros Model: QCWB335
Windows 10 Home
OS build 19042.685

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@dkhenr

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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