Laptop fire

[Evangrinsven198]

Greetings,

I am looking to get help as soon as possible. My notebook computer has exploded and caught on fire. The battery is completely exploded and hanging out the bottom of the laptop now. How do I get in touch with an actual human at HP to navigate this issue?

thank you in advance

[Anand_Andy]

Hi @Evangrinsven198,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP Notebook 15-Dy1071wm. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!