Laptop freeze and unresponsive when switching tabs in chrome

[vhgoh]

Been having the issue for months. When opening more than 5 tabs (some of them are youtubes or other video streaming websites), and switching between chrome tabs would cause the whole pc to freeze, and keyboards were not responsive. I had to shutdown by force everytime. Have checked using HP Support Assistant, all drivers are already up-to-date.

It could happen 3-5 times a day.

[praveenbv]

Hi@vhgoh, Welcome to the HP Support Community!

I have gone through your post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists please run an Extensive Test to confirm the Hardware Functionality

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Hope this helps! Keep me posted. 

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