Laptop freezes/stutters for a few seconds often

[Hopesy123]

Hi,

I bought this HP laptop a couple of years ago and within the last year have been experiencing some very frustrating issues with it. 

Every few minutes the laptop freezes/stutters for a few moments which affects both the screen and audio. The mouse still moves but everything on the screen stops momentarily. It makes it very difficult to use my laptop when working from home due to not being able to have smooth conversations via MS Teams. It is also very fustrating when typing as it sometimes doesn't register when it freezes. Audio stops for the few moments, then either speeds up or jumps to where it should be after those few seconds, and I have heard from people it is the same from my end when I am talking when it stops.

I'm not really a tech wizard but are there any easy troubleshooting things I can do to try and fix this? Or is there a problem with the laptop that cannot be fixed and simply needs replacing?

Thanks,

Hopesy.

[ub6424]

Hello @Hopesy123 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.21 Rev.A

31.3 MB

Aug 11, 2021

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18412.8219 Rev.A

0.6 MB

Dec 2, 2020

Download

(4) Reboot and test again ... 

(5) Please report your results

[Hopesy123]

Hi Ub6424

Thanks for your assistance

I have downloaded both of the updates you have recommended along with the reboots in the steps. The first download update came up with the below:

The second update took me through a wizard, then briefly opened up the command prompt before automatically closing. Did they both download as they should?

I am still experiencing the stuttering 😞

Thanks

[ub6424]

Hello @Hopesy123 

You are using the latest bios, continue with (3)

Please report your results

[ub6424]

Please send screenshot of msinfo32 <summary>

press [windows key] + r

( run command )

msinfo32

[Hopesy123]

 Hi Ub6424

I did complete all steps. Please see screenshots below of the summary you have requested to see:

[ub6424]

Hello @Hopesy123 

I strongly advise you to go back to Windows 10 as your notebook model

is not fully tested and certified by HP for Windows 11.

Try ...

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

Please report your results

Only continue with (3) if no technical problems are detected!

(3) Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

(4) if downgrade fails ...

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

--- Solution ---  B)

HP Recovery Media

https://support.hp.com/gb-en/drivers/selfservice/hp-15-f1000-laptop-pc-series/29322771/model/3134439...

--- Solution ---  C)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

After installation is done, download and install HP drivers ( if available ! )

https://support.hp.com/us-en/drivers/laptops

(5) Please report your results