10-21-2019 07:00 PM - edited 10-21-2019 09:52 PM
I've tried recently to update my BIOS after facing many blue screens desipite the fact that i did 3 fresh installation of windows.
I had the F.16, i downloaded the last one from the HP site and tried to install it, now the installation is stuck and i can do nothing about it, i can't remove the battery cause it will cancel my warrenty.
I would apperciate any help, i'm afraid that i'm facing a brick of my 2 days old laptop.
And the most important thing is, how HP can missed up with those things ? i'm not the only one to having this problem, how can they allows update that can brick your whole laptop and do nothing about it ? it's absolutly insane.
EDIT : okay after few hours, i can confirm it's a brick, thank you HP.
EDIT 2: i tried to rest BIOS using USB (with the windows key × B method), it wasn't succesful, all what i got is PEI Parameters once, now it keeps restarting showing nothing but a black screen.
10-24-2019 11:56 AM
I understand your concerns and frustration. The BIOS seems to be corrupted. I suggest you contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee