Laptop freezing and starting over

[Melsjo]

My laptop has started to freeze and then startover several times, want help to get rid of that problem.

[VikramTheGreat]

Hi @Melsjo,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for your patience. Based on your model (HP Envy x360 14-fa0000), the freezing and restarting issue you're facing could be caused by a combination of driver conflicts, power settings, or hardware faults. Here's a step-by-step plan to help you resolve it:|

Fix: HP Envy x360 Freezes and Restarts Repeatedly (Windows 11)

1. Perform a Hard Reset

This clears temporary memory and resets hardware states:

1. Turn off the laptop.
2. Unplug the charger and disconnect all peripherals.
3. Press and hold the Power button for 15 seconds.
4. Reconnect the charger and power it on.

2. Update BIOS and Drivers

Outdated firmware or drivers can cause instability:

• Visit the HP Envy x360 14 inch 2-in-1 Laptop PC 14-fa0000 | HP® Support.
• Download and install: 
  • Latest BIOS update
  • Chipset drivers
  • Graphics drivers (Intel/AMD)
  • HP System Event Utility

3. Disable Fast Startup

Fast Startup can cause boot-time instability:

1. Go to Control Panel > Power Options > Choose what the power buttons do
2. Click “Change settings that are currently unavailable”
3. Uncheck “Turn on fast startup”
4. Save and restart

4. Run HP Hardware Diagnostics

To rule out hardware issues:

1. Restart the laptop and press Esc repeatedly → then F2
2. Run System Tests > Extensive Test (especially memory and storage)

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Melsjo]

It did not solve the problem, unfortunately!

[VikramTheGreat]

Hi @Melsjo,

Thank you for letting me know. Sorry to hear that you still have trouble.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support