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Locked

‎06-30-2023 06:15 AM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-cr0000 (538A1AV)
Operating System: Microsoft Windows 11

The laptop is brand new but keeps locking and freezing.

4 REPLIES 4

‎07-03-2023 06:44 AM

HP Recommended

@Roybp 

 

Welcome to the HP support community.

 

I understand that your notebook is freezing, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎07-15-2023 08:40 AM

HP Recommended

Ok thank you. I will try it.

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‎07-15-2023 09:03 AM

HP Recommended

The problem has happened twice today and on those two times was when I tried to watch YouTube videos.

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‎07-27-2023 12:33 AM

HP Recommended

@Roybp 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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