• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-19-2023 06:20 PM

HP Recommended

Hi

My HP Pavilion has been crashing once a week and I'm working my way through possible options. When it crashes I get a blue screen with a message saying it ran into an error and is shutting down. I then get a black screen with a message along the lines of boot drive not found.

My question is about outdated drivers. I have the automatic updates option enabled  yet my Norton Security product has told me I have 21 outdated drivers. They are of course happy to fix this if I upgrade my subscription.

If I have the automatic updates option will my drivers automatically be updated? I'm not sure if the Norton notification is something valid to look into or if its a red herring. I 've attached two screenshots of the notification from Norton.

Thanks.Screenshot (1522).pngScreenshot (1523).png

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.