Laptop gets stuck on restoring to factory settings on installing software

[Aws1a]

My daughters laptop crashed at blue screen recovery manager  I want to restore to factory settings only option left which is fine but it won’t even do this it says recovery preparation is complete then as on installing software screen it gets stuck. What can I do?

[Paul_Tikkanen]

Hi:

If the recovery manager program isn't working, you can, with another Windows PC and a 32 GB USB flash drive make a bootable recovery drive using the HP cloud recovery tool.

Here is an info link on how to use that utility...

https://support.hp.com/us-en/document/c06162205

[TheUltraCube]

I tried doing that on my HP Omen 15 DH00XX, it ended up getting stuck on the "Software installation" phase everytime anyway.

For now I'd recommend OP to download a Windows 10 ISO from Microsoft using the Media Creation Tool

And then burn that ISO onto a USB drive using a program called Rufus

And then use that Bootable USB to install a clean version of Windows 10. In my experience the system a lot more smoothly when I did this, than if I reinstalled Windows 10 using the HP Recovery, might be different for you (the OP), but just saying.

if you (the OP) would still like to perform a HP Cloud Recovery reinstall. I'd advise following Paul_Tikkanen's instructions. Just know that there's no promise it won't get stuck too, because it did many times in my case, probably just unlucky.