Laptop hangs up and shuts down on opening google chrome

[Harish99]

Whenever i open google chrome,the laptop hangs and shuts down.It is taking longer time to boot up and also to open.The laptop often hangs on even a short use.Sometimes the touchpad also stops responding after using it for about 1 hr.But the main problem is about hanging.

[Riddle_Decipher]

@Harish99 If the issue occurs only on accessing Google Chrome, I suggest you reinstall the application and check again,

Or create a new user account profile to check if that works fine, however, if it hangs up on other occasions or at random times, we may need to ensure this isn't a hardware related issue:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.