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‎10-31-2020 05:37 AM

HP Recommended
Product: BS series Red Laptop.
Operating System: Microsoft Windows 10 (32-bit)

So short story. Had computer on for a pretty long time. Maybe 12 hours of on and off activities. Played minecraft, which probably doesn’t help the computer since its not made for gaming, left for about two hours with the computer still on the game. When i came back it was on the black screen as though its off so i tried booting it back on. Now its saying SMART Hard Disk Error, and in system diagnostics It says there is no hard drive. Did it just quit out on me? Ive had my laptop not even 2 years. 

1 REPLY 1

‎10-31-2020 06:03 AM

HP Recommended

With that error and the System Diagnostics saying no hard drive, that means the hard drive has failed and needs replaced.

That will also means reinstalling Windows and any additional software that was installed.


I'm not an HP employee.
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