• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Notebook - 15-bs146tu

The laptop suddenly went off and since then it's not starting. I don't know if the charging port is not working because it's not taking charge

1 REPLY 1
HP Recommended

I also face the same problem as you. My laptop was in charge suddenly it's turn off. Then I need to fix it from the repair center. They said it was a motherboard problem. So I think the same problem is your issue. You can check it from any repair shop. I'm also a blogger so you can find other software problem articles there like Microsoft windows activation problems or something like that.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.