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HP Recommended
HP Notebook - 14-am090nd (ENERGY STAR)
I tried to factory reset the laptop, but it got an error message. 
and on startup the HP logo stays on the screen for a long time and then the laptop automatically reboots
and it does this all the time. I have already tried to reset the laptop with the f11 key,
but then I keep getting the message that there is a problem with the reset of the laptop. it has Windows 10 on it. I tried to reinstall windows from a usb drive that has windows 10 on it, but it doesn't read the usb drive. Does anyone know if the laptop is salvageable?
1 REPLY 1
HP Recommended

Hello @Jessieeeee 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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