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‎04-16-2025 02:13 PM

HP Recommended
Product: HP ENVY x360 15 Convertible PC 15-es2000 (4V391AV)

"HP ENVY x360 15-es2014ca

I purchased HP laptop with "3 Year Extended Warranty with Accidental Damage Protection and LoJack". After 32 months laptop stopped working and customer service say it is beyond repair and they will only give me 149$ where as  my purchase price was 1343$ .

I am really upset because i was expecting that it will be replaced and that is what i was told by the sales rep when i was purchasing this. They gave me two options either take ur laptop back or take 149$.

Please advise

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1 REPLY 1

‎04-18-2025 04:14 AM

HP Recommended

Hi @ArshadMallick,

Welcome to the HP support community.
 

Sorry to hear about the issue. Could you please help us with the case numbers, and if you have sent the pc to repair, could you also share the CSO number so I can try to find and get all the help.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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