Laptop is incredibly slow

[Traci65]

I am beyond frustrated.  I purchased my laptop in February 2018 and the thing has been so incredibly slow.  Back in October/November I contacted HP support and was told I needed to purchase a service plan so they could run diagnostics.  I purchased the service plan and was told I needed to call back in 5 hours because their systems were down.  WHAT???  I did eventually call back and they did something to my computer that made it a bit quicker, but that only lasted a short time.  I'm seriously ready to box it up and ship it back to HP and cut my losses.  I'm not paying for the support anymore because it's a waste.  I want a new laptop!

I had an issue with an HP laptop previously and that slipped my mind when I purchased this one.  I will NEVER purchase another HP laptop. 

[banhien]

@Traci65 

With the following specs it is a slow machine anyway

           https://support.hp.com/au-en/document/c04936075

Few thinks you can do to speed it up a bit

1.  Upgrade RAM: It has 4 GB DDR3L-1600 SDRAM (1 x 4 GB) now. It supports 16GB of RAM max you have few options

    (a) Upgrade to 8GB: Keep 4GB and add 4GB to slot 2,

    (b) Upgrade to 12GB: Keep 4GB and add 8GB to slot 2.

    (c) Upgrade to 16GB: Replace both slots with 2 x 8GB.

   Please use the following fully compatible RAM, you can buy from Crucial or ang good computer shop

   4GB:   https://www.crucial.com/usa/en/hp-15-f387wm/CT10452296

   8GB:   https://www.crucial.com/usa/en/hp-15-f387wm/CT10452265

2. Replace slow 500 GB 5400 rpm SATA with a  faster SSD:

    500GB:   https://www.crucial.com/usa/en/hp-15-f387wm/CT11229365   or

    1TB     :   https://www.crucial.com/usa/en/hp-15-f387wm/CT11522463  or

    2TB     :   https://www.crucial.com/usa/en/hp-15-f387wm/CT11229365

It also has slow wifi and wired NIC but those are a bit harder to replace.

Regards.

[Traci65]

Thank you.

It's sad that you spent money on a laptop and then have to spend additional money (almost $200) to make it usable. If I had known it would require added expense I would have opted for the more expensive one.