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‎02-05-2025 06:31 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV)

Laptop is not logging in

Category:
1 REPLY 1

‎02-12-2025 09:51 AM

HP Recommended

@abcd120, 

 

Welcome to the HP Support Community! We're thrilled to have you on board! 

 

Thanks for posting your query! 

 

Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

  • What do you see on the screen when you try to log in? Is it just a blank screen or does it show anything like a login prompt, desktop, or error message?
  • Is there any kind of error message (like a blue screen or a pop-up message)?
  • Are you able to type anything in the login box, or does it seem like the system is unresponsive?
  • How far does it get in the login process? Does it freeze or restart after a certain point?

We're all ears! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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