Laptop is not plugged in but it says it is

[moonrabbit]

My HP Spectre x 360  Convertible 13 laptop is not currently plugged in. However, it says it is plugged in and charging when the battery is falling. When I do try to plug in my laptop, it does not charge. When I take the plug out, it says it is still charging. I tried restarting, shutting of my computer, and running the HP Battery Check, but nothing is working. What should I do?

[IT_WinSec · Accepted solution]

Hello @moonrabbit 

Welcome to the HP Support Community!

• Click on the Windows Start Button
• Type Device Manager in the start search box & open the Device Manager
• Look for Batteries and expand it by click on the + symbol on the left
• Right Click on "Microsoft ACPI Compliant Control Method Battery" & go to uninstall it

• This Battery driver should get reinstalled automatically when you restart the Notebook again
• Please RESTART the Notebook -> here is how to do it in Windows 10 >> https://www.digitalcitizen.life/7-ways-shut-down-or-restart-windows-10-pc-or-device

• Eventually, press and hold the Power-ON Button for full 1 Minute
  
  
• Once you start back your computer, ensure your PC is online (connected to the Internet)
• Go to Device Manager again
• Find the "Microsoft ACPI Compliant Control Method Battery" under batteries section
• Right click it and choose "Update Driver Software"
• Use the option to "Search automatically for updated driver" and use the online option / Windows Update
• Restart the PC

• If the issue persists after trying all the steps, try updating BIOS on your PC and check if it helps => https://support.hp.com/ie-en/document/c00042629

Let me know how it goes.  Thanks  💡

[moonrabbit]

This worked, thank you so much!