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HP Recommended
HP Notebook - 15-ay009dx
Microsoft Windows 10 (32-bit)

Please help! I am having an issue. My laptop was starting to run very slow (when it was working fine earlier this week), and I know it is on the older side but this was out of the blue. I ran the diagnostic and found the error code of PLQ3TT-8B9B0W-XD7X6K-60XB03, and it is having a problem with the Hard Drive 1. What would be the best solution for this? I have a lot of school work to finish with the new semester just starting and I really need some way to get my laptop to work for the time being. 

1 REPLY 1
HP Recommended

@JacobWH 

You will need to replace the failing drive.

 

All you will be able to recover at best from the drive is personal data -- and even that requires that the deleted files have not been overwritten:
1) Insert a USB stick into the PC that is large enough to hold all the files and folders you want to recover. You need this because you can not recover erased or deleted files to the same drive.
2) Download and install this utility http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm



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