Laptop is showing a blank screen...it doesn't bring the windows screen and the signup setup

[Tyubnm]

Hp  pavillion ×360 ml Convertible PC serial no.[edited]

[zoey7886]

@Tyubnm, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Pavilion x360 Convertible PC! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Pavilion x360 Convertible PC is showing a blank screen and does not bring up the Windows setup or sign-in screen, follow these steps to troubleshoot the issue:

Perform a Hard Reset:

• Turn off the computer.
• Disconnect the AC adapter.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 20 seconds.
• Reconnect the AC adapter, and then turn on the computer.

Test for Hardware Failures:

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Fast Test > Run once. If no system component fails, run the Extensive Test.

Reset the Computer if Windows Does Not Start Normally:

• Choose a method to open Windows Recovery Environment:
  • Restart your computer, and then immediately press the f11 key repeatedly.
  • Click Start, hold the shift key, click Power, then select Restart while holding the shift key. Continue holding the shift key while the computer restarts.
• On the Choose an option screen, select Troubleshoot.
• On the Troubleshoot screen, select Reset this PC.
• Follow the instructions to reset your computer. This might take a few minutes.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,