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HP Recommended
Pavilion g6

My laptop is stuck in automatic repair mode. I have tried switching it on and off three and more times to no avail. I have switched it on and pressed F8 loads of times to no avail. Then I found a thread on the HP help forum where a person was having similar trouble and said to press the on button and tap the escape button before any HP logo or spinning dots appeared, this resulted in me entering a program, I think, that let me firstly check the laptops memory, this took about 10 minutes and found whatever it checked ok. Then I tried the DST check, both the quick check and the extended check failed and showed this failure code. Failure id: 9usp9l - 6g5ask - mfpx0k - 61ag03.

The laptop is a HP Pavilion g6 it says it contains a Atheros model AR5B 125.

Can anyone tell me if this is a software or a hardware problem and can it be fixed or will the cost be prohibitive?

Also, someone has suggested that It sounds like the internal storage device is failing. They said this can be replaced with a Solid State Drive(SSD), and would potentially give my laptop a new lease of life so to speak, as they load windows and run a lot faster than the older conventional Hard Disk Drives(HDD). Would this be worth purchasing, or would it be easier if I simply purchased a new laptop?

Thanks. 

2 REPLIES 2
HP Recommended

@EmmaAL 

This message means that Windows has become corrupted -- so much so, that it can no longer boot. MS puts up this message to tell you that Windows will repair itself -- but in my experience of having seen this dozens of times over the years, it has NEVER been able to make those repairs. So it keeps rebooting and redisplaying this again and again -- until you get disgusted and turn off the PC!

This problem is nearly impossible to fix -- from the standpoint of making repairs and leaving your stuff intact. Some steps for trying this are listed below, but they are very hard to do and if they do not work, you are faced with doing a complete Windows reinstallation to get your PC back working again.

And if that is the case, you need to come back here and tell us what failed so we can provide instructions for things you can to do retrieve some data from your drive before you do a complete reinstallation.
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First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

If you don't know how to start using Advanced Startup Options, then read this: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Then, follow these steps to reset Windows Update: https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html

If these work, when you finally reboot, you should then be able to login to a working Windows desktop.

If these don't work, you would have to resort to reinstalling Windows from scratch.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thank you for your suggestions but I can't do any of these as I can't get past "preparing automatic start up". 

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