Laptop is stuck in recovery manager

[MB1970]

HP  15 laptop is stuck in recovery manager

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

[MB1970]

ok I did the system fast test everything passed--i exited-----went straight back to choose keyboard layout--choose option then stuck in recovery manager.

[Lil_Boy_Blue]

So now we know that all the hardware passed test, we concentrate on making a Repair/Recovery/Rebuild/Re-Install

DVD/USB stick.

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.

Yours probably is not.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

If in doubt please ask.......
Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site like…
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

[MB1970]

I woul like to thank you for your time and patience, to tell you the truth there's nothing I would like to save actually I use it for how to projects if that would help make this easier somehow I've tried f11 it takes me to troubleshoot recovery manager and advance options I've been through every page then when I click anything it will only let me shut down.

[Lil_Boy_Blue]

Hi

Do a fresh install if you can.

To get started, you will first need to have a licence to install Windows 10. You can then download and run the media creation tool. For more information on how to use the tool, see the instructions below.

Download tool now

Ask at each step if needed.

[MB1970]

Please bare with me ,not that computer savvy..ok I can down load the tool I'm my cellphone and use it for laptop 4 screens in and only option is cancel or shut down.

[Lil_Boy_Blue · Accepted solution]

Hi

You need a friend (family, library,school college, work, etc etc) to be able to make the USB flash drive on a working PC.

The directory will look something like this...

X:\>dir
02/04/2019 00:31 128 autorun.inf
02/04/2019 00:57 DIR  boot
02/04/2019 00:18 409,654 bootmgr
02/04/2019 00:31 1,509,688 bootmgr.efi
02/04/2019 00:57 DIR efi

09/08/2018 16:55 DIR  HP_Drvrs

02/04/2019 00:31 73,904 setup.exe

23/05/2019 11:47 DIRsources  

02/04/2019 00:57 DIR  support

4 File(s) 1,993,374 bytes

5 Dir(s) 1,129,336,832 bytes free

The HP_Drvrs is my own addition.

[MB1970]

Again I would like to thank ya for your time and patience

[Lil_Boy_Blue]

Prego.