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At first I was getting this frozen black screen with line of green but today it do worse and as I tried to turn it on the computer attempted to turn on but seemed to be unable to do so and turned straight back off and it would do this continuously until I turned it full off again

2 REPLIES 2
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3F444603-9BAE-4DF5-9106-A62F10B9C3A9.jpeg

 this was one of the times I froze 

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@Zcasagranda

Thank you for posting on the HP Support Community.

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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