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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Laptop keeps booting in recovery mode after Windows update

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08-21-2021 09:54 PM
I was only deleting some programs and letting the windows update download. After the windows update finished I selected "restart now" after it restarted the speaker let out a humming noise and now it only boots to recovery mode.
I tried Startup Repair but it says it couldn't repair the pc
I tried bootrec /fixboot but it says access is denied. but I was able to find a workaround for that
I also tried bootrec /rebuildbcd
But I can't seem to boot into windows.
I have very important files on the laptop and any help would be very much appreciated
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Accepted Solutions
08-22-2021 02:41 PM
@Lebrown wrote:Thank you. But unfortunately, it says "The upgrade isn't available if you start your using Windows installation media"
No, you have to perform a fresh install, not upgrade and still can keep your files/data/applications.
Regards.
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08-21-2021 10:10 PM
Re-install Windows should fix the problem (I did yesterday with one of my machines)
1. Build Windows installation media using
https://www.microsoft.com/en-us/software-download/windows10
2. Select keep all user files/data/programs (it keeps as default but please check).
Regards.
***
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08-22-2021 09:51 AM
Thank you. But unfortunately, it says "The upgrade isn't available if you start your using Windows installation media" When I select "Upgrade: Install Windows and keep files, settings, and applications"
If I was to create a backup with the HP backup, would that save all of the files and applications?
08-22-2021 02:41 PM
@Lebrown wrote:Thank you. But unfortunately, it says "The upgrade isn't available if you start your using Windows installation media"
No, you have to perform a fresh install, not upgrade and still can keep your files/data/applications.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.