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- Notebook Operating System and Recovery
- Laptop keeps flashing hp logo and won't boot up

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12-14-2019 04:55 PM
Hi there, my hp steam laptop won't boot up it just keeps flashing hp logo repeatedly. Tried to press f10 before hp sign but doesn't do anything
12-15-2019 02:40 AM
Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU
Please do not post Serial Numbers.
Usually a Stream will DISABLE the F11 key until there is sufficient space on the HDD.
So try and make a Recovery Media if you can....
https://www.microsoft.com/en-us/software-download/windows8iso
https://www.microsoft.com/en-us/software-download/windows10
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
If in doubt please ask.