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Laptop keyboard and touchpad not working

HP Recommended
W6T34PA -- HP Notebook 15-ay020TU
Microsoft Windows 10 (64-bit)

after installating windows 10 I am getting this problem 

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HP Recommended


According to this model's HP spec page, it came with Windows 10 already preloaded.


So WHY did your force a reinstall of Windows and WHERE did you get the install media from?

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